Ecommerce

Enable smooth customer interaction and boost efficiency

Engage your customers across multiple channels, in ways that are convenient for them. With e-commerce you need easy interaction, with secure transaction management to reassure your customers about your trusted brand.

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8 out of 10

CONNECTING TO 8 OF THE WORLD'S 10 MOST POPULAR WEB DESTINATIONS

7000+

SERVING THE NEEDS OF 7,000+ CUSTOMERS

99%

GDP OUR NETWORK CONNECTIONS COVER 99% OF WORLD

24x7

CUSTOMER SUPPORT

Smarter customer engagement
with minimal intervention

Secure customer Keep customers’ personal numbers private. The service screens phone numbers, so as not to reveal the full number, thus keeping customer personal information safe and secure.
Omnichannel messaging Don’t make your customers jump through hoops to communicate with you. Align your communications with the medium that your customers prefer, to boost customer satisfaction and engagement.
The power of automation Discover the convenience of Chatbots, with which to answer frequently asked questions without manual effort. Use Chatbots to reduce the call load on your customer service agents and give customers quick answers to their questions

Grow your business globally with TATA COMMUNICATIONS DIGO

Programmable communications

Programmable communications

Create custom workflows, to manage the way your customers interact with your contact center. Our visual design tools help you set up your workflows with ease

Programmable communications

Secure transactions

Secure transactions

Ensure that your customers transactions are secure with multi-factor authentication, providing the combination of security with convenience

Secure transactions

Campaigns

Campaigns

Bulk communications to your customers, for almost instant notifications and updates

Campaigns

Click to message ads

Click to message ads

Interacts with your customers using click-to-message ads, to ensure engagement.

Click to message ads

We enhance your customer’s experience

Make Your E-Commerce Channels Easy to Use Automate the buyer journey, starting with promotion of your products or services, through to consideration, secure purchase and fulfilment
Integrate your Communications Channels with your Enterprise Applications Take advantage of our direct connections to enterprise applications such as SFDC, to integrate your customer communications with your CRM system, for seamless process automation
Protect Your Customers’ Identity Apply caller anonymization to protect your customer’s identity and secure them against possible hack and cyber crime

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Power up a Better Communications Experience for your customers

Our 24/7 support team is available to help with your integration.

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