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Whether it’s SMS alerts, notifications, or reminders, we connect you to the world.
Live Agent interactions
Use AI to help your agents with suggestions about how to guide a conversation and what actions to take
Apply AI to optimize chatbot interactions, thus helping your contact centre deflection strategy
Use the AI tool to speed up your contact centre agent training
The AI tool can help agents resolve more customers issues quicker, so they can respond to more customers in less time
Ease of integration and comprehensive documentation makes it simple to use our AI engine, to help you engage with your customers
The AI tool can identify information as part of a live agent call and prompt agents with suggestions for responses to customers questions, or about actions to take when dealing with particular situations. This reduces agent training time and also gives agents the confidence to be able to close calls without the need to forward them to other agents or to supervisors.
While the chatbot can be scripted it is also a good idea to integrate AI capabilities into the bot, so that it is able to provide some intuitive responses to customer queries and requests for information.
If customers are interacting with a chatbot, the more intelligence you can build into the bot, the better the chance there is to be able to complete a transaction automatically, without the need to involve a live agent.
Together with our dedicated partners we develop success.