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Engage at a glance
Tata Communications DIGO Engage is an multichannel customer interaction manager, leveraging AI-powered chatbots and contextual agent handover. It enables personalized interactions across a suite of channels impacting efficiency, marketing ROI, and revenue while fostering lasting relationships across the customer lifecycle.
Seamless & contextual agent assist
Elevate customer experience by seamlessly integrating human assistance when needed.Empower agents with context, enabling them to provide personalized support during conversations.
Discover how Engage 2.0 can help you master conversational experiences to the last mile
Use case you might be interested in
Whether it’s SMS alerts, notifications, or reminders, we connect you to the world.
Why TATA COMMUNICATIONS DIGO is a
Technical features for developers
- Messaging delivery measurement (Success/Failure Delivery, Submit)
- OLAP applying multiple business parameters (Channel, Enterprise, Region)
- Digital channel integration – App, Web, Email
- Seamless Integration with Omnichannels
Got Questions. We’ve got all your answers!
TATA COMMUNICATIONS DIGO Engage lets you develop targeted, multi-step automated Voice, SMS and Omnichannel marketing programmes. Campaign templates are available to use, or you can customize or develop your own marketing campaign flows.
Can I use TATA COMMUNICATIONS DIGO Engage in conjunction with other outbound marketing and campaign tools?
Yes. TATA COMMUNICATIONS DIGO Engage provides multiple integration points for 3rd party application integration. Digital channel integration is available with Apps, Web, Email, and Omnichannels. Re-usable business processes can be applied, for faster campaign launch. Integrated billing & reconciliation.
Reporting and Analytics (OLAP) capabilities are built in. Analysis based business parameters, such as Channel, Enterprise, Region can be applied. Messaging delivery measurement reporting is available (Success/Failure Delivery, Submit)
It’s easy to build 2-way customer communications campaigns with TATA COMMUNICATIONS DIGO, whether using Voice, SMS or Omnichannel channels.