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Engage at a glance
Providing multiple integration points for 3rd party application integration
SMS & Voice Campaigns
Develop targeted, multi-step voice and SMS marketing programmes, or integrate mobile marketing with your existing services, via APIs.
Using a combination of AI and NLP the TATA COMMUNICATIONS DIGO Engage platform is enable to detect the sentiment in a customer conversation and prompt your contact centre agents about the best actions and responses
SMS & Voice Analytics
Reporting and Analysis (OLAP) on the basis of business parameter (Channel, Enterprise, Region), and message delivery measurement (Success/Failure Delivery, Submit)
Use case you might be interested in
We connect you to the world.
Grow your customer base, using omnichannel campaigns and promotions
Get insights into campaign performance. Adjust and monitor progress through visual tools
Segment and micro-segment your audience for personalized re-targeting opportunities.
Why TATA COMMUNICATIONS DIGO is a
Technical features for developers
- Messaging delivery measurement (Success/Failure Delivery, Submit)
- OLAP applying multiple business parameters (Channel, Enterprise, Region)
- Digital channel integration – App, Web, Email
- Seamless Integration with Omnichannels
Got Questions. We’ve got all your answers!
What sort of campaign capabilities does TATA COMMUNICATIONS DIGO Engage have?
TATA COMMUNICATIONS DIGO Engage lets you develop targeted, multi-step automated Voice, SMS and Omnichannel marketing programmes. Campaign templates are available to use, or you can customize or develop your own marketing campaign flows.
Can I use TATA COMMUNICATIONS DIGO Engage in conjunction with other outbound marketing and campaign tools?
Yes. TATA COMMUNICATIONS DIGO Engage provides multiple integration points for 3rd party application integration. Digital channel integration is available with Apps, Web, Email, and Omnichannels. Re-usable business processes can be applied, for faster campaign launch. Integrated billing & reconciliation.
Does TATA COMMUNICATIONS DIGO Engage come with any reporting capabilities?
Reporting and Analytics (OLAP) capabilities are built in. Analysis based business parameters, such as Channel, Enterprise, Region can be applied. Messaging delivery measurement reporting is available (Success/Failure Delivery, Submit)
How can I establish 2-way customer engagement?
It’s easy to build 2-way customer communications campaigns with TATA COMMUNICATIONS DIGO, whether using Voice, SMS or Omnichannel channels.