EngageIntroducing Engage 2.0, conversational AI enabled customer interaction manager

Supercharge your customer interaction ROI with bi-directional campaigns, human-like chatbot conversations and contextual agent handover

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Engage at a glance

Tata Communications DIGO Engage is an multichannel customer interaction manager, leveraging AI-powered chatbots and contextual agent handover. ​It enables personalized interactions across a suite of channels impacting efficiency, marketing ROI, and revenue while fostering lasting relationships across the customer lifecycle.​

Seamless & contextual agent assist​
Personalized bi-directional campaigns
Conversational brilliance at scale

Seamless & contextual agent assist​

Elevate customer experience by seamlessly integrating human assistance when needed.​Empower agents with context, enabling them to provide personalized support during conversations.​

2 Factor Authentication (2FA)

Personalized bi-directional campaigns

Unlock the power of smart segmentation and multiple channels working seamlessly, to deliver the right message to the right audience.​

2 Factor Authentication (2FA)

Conversational brilliance at scale

Harness the power of AI-powered conversational chatbots to infuse automated human-like interactions.​

2 Factor Authentication (2FA)

Discover how Engage 2.0 can help you master conversational experiences to the last mile 

Bi-directional Multichannel
Interactions

Multi-channel campaigns

Multi-channel campaigns

Move away from vanilla broadcast campaigns to bi-directional campaigns across multiple conversational channels

Multi-channel campaigns

Informed decision-making

Informed decision-making

Generate custom reports for labelled contacts attributes and respective campaigns, enabling data-driven strategies for effective engagement and growth

Informed decision-making

Precise segmentation

Precise segmentation

Create custom attributes & labels to categorize customers and conversations, allowing targeted engagement and prioritization

Precise segmentation

Efficient workflow design

Efficient workflow design

Tailor workflows for each label, optimizing routing and handling of interactions

Efficient workflow design
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AI-powered Conversational
Chats

Natural language processing

Natural language processing

Enable seamless human-like conversations by understanding and responding to natural language inputs

Natural language processing

Intent recognition

Intent recognition

Accurately identify customer needs and intents, ensuring contextually relevant responses

Intent recognition

Multilingual personalization

Multilingual personalization

Support multiple languages for personalized customer experiences

Multilingual personalization

Contextual guidance

Contextual guidance

Provide assistance based on ongoing conversation context, delivering precise solutions

Contextual guidance

Guided flow

Guided flow

Direct conversations with guided prompts, ensuring smooth interactions

Guided flow
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Contextual Agent
Handover

Seamless transition

Seamless transition

AI chatbots smoothly transfer conversations to agents, ensuring uninterrupted support

Seamless transition

Full contextual transfer

Full contextual transfer

Agents receive complete history, enabling seamless personalized assistance

Full contextual transfer

Dynamic assignments

Dynamic assignments

Conversations are allocated to teams with automated routing logic for cohesive and informed responses

Dynamic assignments

Flexible team scaling

Flexible team scaling

Agent teams accommodate single to multiple agents, adapting to workloads

Flexible team scaling

Cross-functional support

Cross-functional support

Agents belong to multiple teams, offering diverse expertise

Cross-functional support

Swift canned responses

Swift canned responses

Agents use short codes for quick, pre-defined replies, boosting efficiency in responses

Swift canned responses
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Use case you might be interested in

Whether it’s SMS alerts, notifications, or reminders, we connect you to the world.

Acquisition

Onboarding

Engagement

Retention

Reactivation

Two-factor Authentication Two-factor Authentication

Instant product information

Two-factor Authentication Two-factor Authentication

Get insights into campaign performance. Adjust and monitor progress through visual tools

Two-factor Authentication Two-factor Authentication

Segment and micro-segment your audience for personalized re-targeting opportunities.

Two-factor Authentication Two-factor Authentication

Segment and micro-segment your audience for personalized re-targeting opportunities.

Two-factor Authentication Two-factor Authentication

Segment and micro-segment your audience for personalized re-targeting opportunities.

Why TATA COMMUNICATIONS DIGO is a
Great Choice

Customer engagement

Customer engagement

An integrated platform to manage your campaigns. Seamless Integration with Omnichannels to enhance customer experience.

Reporting and Analytics

Reporting and Analytics (OLAP)

On-demand report generation. Analysis based business parameters (Channel, Enterprise, Region). Messaging Measures (Success/failure Delivery, Submit).

Business Process Efficiency

Business Process Efficiency

Digital channel integration – App Web, Email. Re-usable business processes, for faster go to market. Support for billing & reconciliation.

Portal

Portal

An online portal for control, campaign scheduling and reporting. User admin functions (profile, access and password management). Service activation, de-activation, campaign approvals, scheduling.

Technical features for developers

  • Messaging delivery measurement (Success/Failure Delivery, Submit) ​
  • OLAP applying multiple business parameters (Channel, Enterprise, Region)
  • Digital channel integration – App, Web, Email
  • Seamless Integration with Omnichannels

Got Questions. We’ve got all your answers!

What sort of campaign capabilities does TATA COMMUNICATIONS DIGO Engage have?

TATA COMMUNICATIONS DIGO Engage lets you develop targeted, multi-step automated Voice, SMS and Omnichannel marketing programmes. Campaign templates are available to use, or you can customize or develop your own marketing campaign flows.

Can I use TATA COMMUNICATIONS DIGO Engage in conjunction with other outbound marketing and campaign tools?

Yes. TATA COMMUNICATIONS DIGO Engage provides multiple integration points for 3rd party application integration. Digital channel integration is available with Apps, Web, Email, and Omnichannels. Re-usable business processes can be applied, for faster campaign launch. Integrated billing & reconciliation.

Does TATA COMMUNICATIONS DIGO Engage come with any reporting capabilities?

Reporting and Analytics (OLAP) capabilities are built in. Analysis based business parameters, such as Channel, Enterprise, Region can be applied. Messaging delivery measurement reporting is available (Success/Failure Delivery, Submit)

How can I establish 2-way customer engagement?

It’s easy to build 2-way customer communications campaigns with TATA COMMUNICATIONS DIGO, whether using Voice, SMS or Omnichannel channels.

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Customers Growth with Us.

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