CUSTOMER SERVICE
Engage with your customers at their convenience, to build loyalty and retention
When you provide choices to your customers they respond. It means that you are thinking about them from day one. The more ways you engage with your customers the more you can build a valuable relationship with them.
Build your service around your customers
Compelling Customer Service Interactions
Programmable Communications
Programmable Communications
Create custom workflows, to manage the way your customers interact with your contact centre. Our visual design tools help you set up your workflows with ease
Click to Call
Click to Call
Enabling your customers to click on web links to initiate free calls directly to your agents.
Automate for Cost Efficiency
Automate for Cost Efficiency
Use Chatbots to respond to frequently asked questions, thus deflecting traffic from your live agents and freeing them up to deal with more complex customer issues. Chatbots not only make you more customer responsive, but also reduce customer service cost
