“We’re thrilled to have a partner who shares our desire to serve our customers with a world class omnichannel solution.”
“I felt like I was able to connect with my customers again.”
“You’re just sitting at home but you’re in the store.”
Personalised, one-click support to customers
Identify customer problems with ease
Understand customer problems and make quick resolution to complex queries through real-time video.
Reduction in Sales Cycles
A video conversation helps store associates to demonstrate and sell products to customers across the globe with ease and reduce the no of sales cycles.
Improve Customer Effort Score (CES)
Enable associates to connect with customers with ease through real-time video and resolve complex queries thereby leading to improved CES. This also leads to an increase in the NPS.
Use Cases you may be interested in
We connect you to the world
Give your customers the flexibility to virtually explore their favorite vehicle before opting for test drive.
Provide a complete walkthrough of the property, your customers are looking for!
Make insurance claims via video enabled customer experience solution.
Connect with store associates for quick product demonstrations.
Stay relevant with our feature packed, intelligent video engine
Whether you're an enterprises or a developer, we've got you covered!
TATA COMMUNICATIONS DIGO VX for Developers
- A library of APIs for integrations with apps
- Create your own flows
- Centralised tracing and logging
- Dedicated portal for all admin-related activities
- Easy integration with third-party APIs
TATA COMMUNICATIONS DIGO VX for Enterprise
- Customised canned videos in call queue
- Screen and content share, in call chat
- Easy integration with CRM Connectors, contact centers, payment gateways, analytic engines
- Context passing and internal subject matter expert collaboration
- Reporting, call recording, storage and overlay of Augmented reality use cases
Retail Giant, Croma doubled sales conversion through Video Commerce
Learn how the leading retail giant, Croma gained a competitive advantage over customer experience through TATA COMMUNICATIONS DIGO VX.
Got Questions? We’ve got all your answers!
TATA COMMUNICATIONS DIGO VX* is a best-fit for anyone who is looking at a video-based solution to connect with their customers. Retail, Automobile and Real Estate are some examples. This solution will also help organizations with an online presence, customer stores/ dark stores or warehouses.
This offering helps brands to connect with customers in real-time leading to,
- Increase in digital NPS
- Increase in conversion and/or leads
- More convenience to the customers and higher customer satisfaction
- Location agnostic and product agnostic customer connect
Yes, this is a WebRTC based cloud solution which is built in-house by Tata Communications and follows a multi-tenant architecture.
This offering is a cloud-based platform based on WebRTC that has its own intelligent routing capabilities, allowing customers to connect with enterprises as per their requirement using real-time video. Our solution comes with the following:
- It comes with its own routing and distribution engine and acts as a standalone solution
- It offers end to end integration with 3rd party applications
- Tata Communications offers proactive monitoring to the customers for better incident management