Personalised, one-click support to customers
Identify customer problems with ease
Understand customer problems and make quick resolution to complex queries through real-time video.
Reduction in Sales Cycles
A video conversation helps store associates to demonstrate and sell products to customers across the globe with ease and reduce the no of sales cycles.
Improve Customer Effort Score (CES)
Enable associates to connect with customers with ease through real-time video and resolve complex queries thereby leading to improved CES. This also leads to an increase in the NPS.
Increase Sales Conversions
Delight your customers through contextual, personalised conversations during the purchase cycle and improve the conversion rates.
Use Cases you may be interested in
We connect you to the world
Stay relevant with our feature packed, intelligent video engine
Whether you're an enterprises or a developer, we've got you covered!
TATA COMMUNICATIONS DIGO VX for Developers
- A library of APIs for integrations with apps
- Create your own flows
- Centralised tracing and logging
- Dedicated portal for all admin-related activities
- Easy integration with third-party APIs
TATA COMMUNICATIONS DIGO VX for Enterprise
- Customised canned videos in call queue
- Screen and content share, in call chat
- Easy integration with CRM Connectors, contact centers, payment gateways, analytic engines
- Context passing and internal subject matter expert collaboration
- Reporting, call recording, storage and overlay of Augmented reality use cases
Resources
Retail Giant, Croma doubled sales conversion through Video Commerce
Learn how the leading retail giant, Croma gained a competitive advantage over customer experience through TATA COMMUNICATIONS DIGO VX.
Got Questions? We’ve got all your answers!
What verticals is the solution most suitable for?
TATA COMMUNICATIONS DIGO VX* is a best-fit for anyone who is looking at a video-based solution to connect with their customers. Retail, Automobile and Real Estate are some examples. This solution will also help organizations with an online presence, customer stores/ dark stores or warehouses.
What are the expected outcomes of deploying this solution?
This offering helps brands to connect with customers in real-time leading to,
- Increase in digital NPS
- Increase in conversion and/or leads
- More convenience to the customers and higher customer satisfaction
- Location agnostic and product agnostic customer connect
Is this a cloud-based solution?
Yes, this is a WebRTC based cloud solution which is built in-house by Tata Communications and follows a multi-tenant architecture.
What is the solution’s USP?
This offering is a cloud-based platform based on WebRTC that has its own intelligent routing capabilities, allowing customers to connect with enterprises as per their requirement using real-time video. Our solution comes with the following:
- It comes with its own routing and distribution engine and acts as a standalone solution
- It offers end to end integration with 3rd party applications
- Tata Communications offers proactive monitoring to the customers for better incident management
