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Anonymize at a glance
With Anonymize you protect the personal phone number information of your customers, by not exposing their number during calls to your contact centre or to your field agents.
Integral Component of the TATA COMMUNICATIONS DIGO Platform
Anonymize can be deployed as a standalone solution, or can be combined with other elements of the TATA COMMUNICATIONS DIGO portfolio for enhanced customer engagement.
Multiple Use Cases
Anonymize is highly adaptable across a range of use cases and segments, from ride hailing to dating apps. From Digital market places to healthcare contact.
Turnkey Solution
No need to build a caller anonymization application from scratch. TATA COMMUNICATIONS DIGO Anonymize presents a pre-built solution for you, that just requires configuration for your specific requirements.
Integral Component of the TATA COMMUNICATIONS DIGO Platform
Anonymize can be deployed as a standalone solution, or can be combined with other elements of the TATA COMMUNICATIONS DIGO portfolio for enhanced customer engagement.
Use case you might be interested in
Whether it’s SMS alerts, notifications, or reminders, we connect you to the world.
Enterprise or Developers,
we’ve built features for you
Keep your customer engaged at anytime, anywhere
Technical features for developers
Our easy integration and in-depth documentation Makes it simple to use Anonymize to protect your customers
- Create Masking Session
- Get Session Information
- Deactivate Session
- Session detail records
- Extend Session
Got Questions. We’ve got all your answers!
What else can this service be used for?
There are several scenarios where this service can be used, including taxi services, e-commerce and P2P digital market places, dating sites, logistics and food delivery services, remote contact centre agents.
Are my employees’ own numbers protected?
Yes. The system works both ways, so if a field agent or delivery driver is calling your customer, their phone number is also protected.
How does the call flow work?
A customer initiates an action on your app
1) A temporary masking number is assigned between your customer and your service partner, whenever a transaction is initiated through your application
2) Whenever the user or the partner calls on this masking number, the call is routed through the TATA COMMUNICATIONS DIGO platform. The platform checks the mapping of the incoming number and initiate the call to the respective user or partner.
3) The TATA COMMUNICATIONS DIGO platform than patches both calls together. This way, the user and the service partner are connected, without knowing each other’s actual number.
When would I need to use the Anonymize service?
You use Anonymize to protect the privacy of your customers. Anonymize creates a virtual call bridge between your customers and your contact centre or field agents. The agents cannot see the customer’s phone number, thus protecting your customers.
