What people are saying
“We’d love to hear your thoughts, so please take a moment to share your feedback. Join the Conversation!”
“We’d love to hear your thoughts, so please take a moment to share your feedback. Join the Conversation!”
Whether it’s SMS alerts, notifications, or reminders, we connect you to the world.
Deliver the best outcome in all your customer interactions
Ease of integration and comprehensive documentation makes it simple to use our AI engine, to help you engage with your customers
The AI tool can identify information as part of a live agent call and prompt agents with suggestions for responses to customers questions, or about actions to take when dealing with particular situations. This reduces agent training time and also gives agents the confidence to be able to close calls without the need to forward them to other agents or to supervisors.
While the chatbot can be scripted it is also a good idea to integrate AI capabilities into the bot, so that it is able to provide some intuitive responses to customer queries and requests for information.
If customers are interacting with a chatbot, the more intelligence you can build into the bot, the better the chance there is to be able to complete a transaction automatically, without the need to involve a live agent.
Together with our dedicated partners we develop success.
