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Build new channels to market

Engage your customers in ways that are convenient for them. Your communications channels need to be easy to use, secure and convenient. Most retailers already have an e-commerce channel, now you can supplement this channel with programmable customer communications.

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850k+

E-commerce conversation powered

1 in 3

Common E-commerce questions resolved

87%

median CSAT for E-commerce complaints

24x7

customer support

Automate your Customer Engagement Processes

Marketing automate your marketing processes, with targeted promotions and offers.
Omni-Channel customer communications give your customers options to communicate with you, at their convenience.
Use the power of ChatBots Use chatbots to automate responses to frequently asked questions about your products and orders, so that you can respond to your customers at any time.
Personalized customer engagement Build the ideal customer experience using a combination of Click-to-Talk, SMS ChatApps, and video to help build customer engagement and loyalty.

Drive actions across the marketing funnel

Campaigns

Campaigns

Bulk communications to your customer database, for almost instant notifications about new products and services

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Click to Message Ads

Build on your campaigns, with click-to-message ads, to ensure more active engagement with your customers.

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Securing Transactions

Ensure your customer transactions and updates are secure, using multi-factor authentication

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Build Customer Loyalty

Our direct connections with enterprise applications, such as CRM and POS, means you can directly integrate your loyalty programme with your communications channels

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Enhancing Customer Relationships

A flow through proposition for your E-Commerce channels Send alerts and notifications about new products, updates about offers and special promotions
Integrate your Communications Channels with your Enterprise Applications Use the online medium to complement your bricks and mortar or e-commerce business. For example use your physical store as a collection location for online orders and notify your customers about deliveries

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Start offering your customers a better support experience

Our 24/7 support team is available to help with your integration.

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