ON :: Demand

Reinforcing service excellence
with minimal intervention

Order Management Provide customers plenty of communications channels with which to communicate and guide them to the most efficient option (whether SMS, App or Voice call), as appropriate

Using the power of Chatbots Give your customers quick answers to their questions by building a chatbot to answer frequently asked questions, while avoiding live agent contact.

Track Orders & Deliveries Send your customers updates about order and delivery information not only diverts calls from your contact centre, but also ensures a happy and engaged customer.

Convey better customer experiences

Campaigns

Campaigns

Bulk communications to your buyer database, for almost instant notifications about new properties

Omni-Channel Communications

Omni-Channel Communications

Build communications across the channels that your customers prefer

Identity Protection

Identity Protection

Protect the identity of your customers with number masking, so that their personal phone numbers are kept secure.

Secure Transactions

Secure Transactions

Ensure your customer transactions and updates are secure, using multi-factor authentication

Enhancing your service

Virtual Calling Number For exchange type platforms you can keep the personal phone numbers of buyers sellers private, such that neither party is exposed to potential cyber-crime or malicious usage

Contextual Call Analytics Where customers contact your live agents, you can apply voice analytics to determine the tone of voice the customer is using and even prompt agents with ideas about the best way to respond.

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